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Refund policy
Refund Policy
Refund Timeline
Once your return has been received and inspected, we will process your refund. Please allow up to 10 days for the refund to be processed.
Shipping Charges
- CanvasPiece does not cover outgoing or return shipping fees.
- Free return shipping is not offered on any of our products except for the defected items.
Unauthorized Returns
- Returns that are sent without prior communication and authorization will not be accepted.
- Unauthorized returns do not guarantee a refund.
Damaged or Defective Items
- For damaged items, we do issue a refund but offer a free replacement too. Depending on the defect's nature, a partial or full refund might be considered.
- Ensure to contact us promptly for replacements or discussions on potential refunds.
Return Policy
30-Day Return Window
At CanvasPiece, we take pride in the quality of our products. If you're not satisfied with your purchase, you can return it to us within 30 days of order delivery.
Return Procedure
- Products must be in new condition and packaged as they were shipped.
- Reach out to us at support@canvaspiece.com with your order number for detailed return instructions.
- Customers bear the return shipping costs except for the defective items.
US Warehouse Address: 814 Mission St, San Francisco, California, 94103, US
UK Business Address: Unit/3 Shearbridge Road, Bradford, England, BD7 1NP
Email:support@canvaspiece.com
Phone: +1 567-296-9770