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    FAQs

    Customer Service

    Come on over to the Contact Us page. It has all the details! 

    Order Tracking

    To track your order status online,visit our order tracking page or customer page if you placed an order with an account.

    Tracking details will be emailed to you within 1-2 business days after we dispatch that product for shipment. If you didn't get your tracking number then please reach out to us at support@canvaspiece.com

    If your artwork arrives not in perfect condition, please email us at support@canvaspiece.com with photos of the item AND photos of the box it arrived in, and we will gladly ship you a replacement, at no additional cost.

    Sometimes, bumpy transits can cause minor imperfections such as looseness, indentations, and creases to your artwork.  The Canvas Care Guide can help address these issues so you don’t have to go through the hassle of an exchange and your artwork can be restored to the perfect condition in just minutes.

    If you receive the wrong image or incorrect size, please let us know by emailing us at support@canvaspiece.com, with pictures of the artwork you received.. We will process a replacement order as soon as we are notified.

    Order Processing and Payment

    For security purposes, we do not take orders by phone or email.  If you are having trouble with placing an order on our website, please contact us at support@canvaspiece.com and we can help with troubleshooting the issue.

    Yup! Take your time and we'll make sure it stays in the cart.

    We accept the following forms of payment:

    Visa, Mastercard, American Express, Discover, Diners Club, Maestro, UnionPay, Bancontact, iDEAL, Shop Pay, Apple Pay, Google Pay and PayPal

    Security & Privacy

    Protecting your private data is our highest priority. We provide high-level protection through SSL, short for Secure Sockets Layer. This advanced cryptographic system is designed to encrypt private data so that it can be transmitted safely and securely over the Internet. SSL is the approved standard of the Internet Engineering Task Force (IETF). Our security system also meets the rigorous security requirements of the Payment Card Industry Data Security Standard (PCI DSS). As part of the order process, Tiaracle will ask for your name, shipping/billing address, email, phone number, and your credit/debit (or another payment type) information. This information will only be used for the purchase transaction and will never be given out to other businesses.

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