Questions, answered plainly

Materials & quality

• What does gallery wrapped mean?

  The image is printed on canvas and wraps around a solid wooden frame.

  The picture is printed on museum quality canvas and stretched over a solid wooden inner frame, so the image wraps around the sides and fastens at the back. There is no outer frame on Canvas Print, and every edge is finished, so it hangs flush and reads as one complete piece.

• Which finish should I choose?

  Four finishes, from a flat print to a framed canvas.

  Canvas Print is the gallery wrap itself, light to hang and reads well from across a room. Framed Canvas sets that same canvas inside a slim frame. Framed Print places the picture behind a mat inside a frame, for a formal look. Poster Print is a flat, unframed print, a simple way to try a piece before choosing a larger finish.

• Will the colors fade?

  Archival inks resist fading out of direct sun.

  Archival inks on museum quality canvas are made to resist fading, so the color you hang stays close to the color you chose. Keep it out of long hours of direct sun, and choose a wall the light crosses rather than one it sits in all afternoon.

• How do I clean it?

  A dry cloth, nothing wet.

  Dust it with a dry microfiber cloth, moving gently in one direction. Skip sprays, water and household cleaners, since canvas is fabric carrying ink, not a wipeable surface. Lift and carry it by the frame rather than the face.

• Does it come ready to hang?

  The canvas and framed finishes do; a poster needs a frame.

  Canvas Print, Framed Canvas and Framed Print arrive ready to hang. A Poster Print arrives unframed, to be framed or mounted before it goes up. See the hanging guide for the fastener that matches your wall and the height most rooms hang at.

• Can I use my own photograph?

  A custom canvas is printed from the image you upload.

  Yes, where a custom listing is offered. It is still printed on the same museum quality canvas as every other piece. Because it is made to your own file, a custom piece cannot be returned for a change of mind; a printing fault or damage in transit is still replaced free.

Size & hanging

• What size do I need for my wall?

  About two thirds to three quarters the width of the furniture below it.

  A good starting rule for any wall: the piece should read as about two thirds to three quarters the width of the sofa, console or bed below it. Full sizes for every shape and finish are on the size chart, read live from what is currently in stock.

• How high should I hang it?

  Center the piece 57 to 60 inches from the floor.

  Center of the piece 57 to 60 inches from the floor works for most rooms and most heights, the same rule galleries use. Full steps are on the hanging guide.

• What shapes are available?

  Landscape, Square, Panoramic and Portrait.

  Four shapes, on every design where the artwork supports them: Landscape, Square, Panoramic and Portrait. Available sizes vary by shape and finish, always shown on the product page before you choose.

• What if I am not hanging into a stud?

  A wall anchor works for most sizes.

  Most canvases hang comfortably on a single wall anchor rated for their weight, no stud needed. The hanging guide lists the right fastener for drywall, plaster, brick and rental walls.

• What is the largest size you offer?

  The widest size varies by shape.

  The largest size depends on the shape, since a Panoramic and a Square top out at different widths. The size chart reads the current widest option for each shape directly from the catalog, so it is never out of date.

Ordering

• Can I change or cancel my order?

  Usually yes, within about 24 hours.

  Usually yes, within about 24 hours of placing it, while the piece has not entered production. Email support@canvaspiece.com straight away with your order number and what you would like changed.

• Where is my order?

  Tracking is emailed one to two business days after handover.

  Tracking is emailed one to two business days after your order is handed to the carrier. In rare cases that can run to eight or ten business days during a busy period. If you have not received a tracking email after two weeks, write to support@canvaspiece.com with your order number.

• What payment methods do you accept?

  The methods shown at checkout.

  Every method shown at checkout for your market. Card details are never taken by email or phone; every order runs through the website so payment stays encrypted.

• Which countries do you ship to?

  The United States, United Kingdom, Australia and Canada.

  Four markets today: the United States, the United Kingdom, Australia and Canada. Each order is printed to order and shipped from within your own region rather than crossing an ocean to reach you.

• Can I send it as a gift?

  Add a note at checkout.

  Yes. Ship it to the recipient's address and add a note in the order instructions at checkout; write to support@canvaspiece.com if you would like to confirm anything before it goes out.

• Can I order more than one piece at a time?

  Yes, add each one to the cart separately.

  Yes. Each design is its own single canvas, so add as many as you like to the cart and they ship together where possible. For a larger order, write to support@canvaspiece.com first.

Shipping & returns

• How long does delivery take?

  Eight to ten days, counted from the day you order.

  Eight to ten days in total: your piece is printed and packed, then a tracked carrier brings it to your door. Every order is printed to order and shipped from within your own region, so this window is the same across all four markets. Full detail is on the shipping policy.

• Is shipping free?

  Yes, with tracking included.

  Yes. Free Tracked Shipping applies in every market this store serves. An optional express upgrade is offered at checkout, which shortens the carrier leg only.

• Is there a restocking fee on returns?

  Only on a change of mind, not on our fault.

  It depends why the piece is coming back. There is no fee when the fault is ours, which covers damage, a printing problem or a wrong item. A change of mind, inside the 30-day window from delivery, carries a 50% restocking fee, because the piece was printed for one order. Every fee is on the returns page.

• What happens if it arrives damaged?

  We produce and ship a free replacement.

  Photograph the canvas and the box and email both to support@canvaspiece.com with your order number. We produce and ship a replacement at no cost, and you do not need to send the damaged piece back.

• Is CanvasPiece a real store?

  Yes; see the details on the legitimacy page.

  Yes. CanvasPiece is operated by Logical Gecko LLC. More detail is on the is CanvasPiece legit page, and every claim on this site is written to match the policy it links to.

• Do I need to contact you before returning something?

  Yes, email first.

  Yes. Email support@canvaspiece.com with your order number before sending anything back; a parcel that arrives unannounced cannot be matched to an order. The full process is on the returns page.