Undelivered Packages Policy:
When a package is returned back to us, we will send you a notification to verify the shipping address before having it re-shipped to your location.
If a package is returned to us for any of the reasons below, you would be responsible for covering the re-shipping costs:
- An incorrect or incomplete shipping address was provided when placing the order
- Unclaimed package (the shipping address is correct)
- If you wish to change the address and send the package to a different address from the original address provided when ordering.
- Normal re-shipping charges will be 20% of the product cost.
Please note that if the order is submitted with an incorrect or an incomplete address and it gets lost in transit instead of being returned, we are not able to issue a refund or replacement at any cost