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Refund Policy
Return Policy:
Our return policy is very simple:
We stand by everything we print and will accept returns within 30 days of purchasing your artwork. There are NO restocking fees but return shipping costs are at the customer's expense. Returned prints must be in new condition and packaged as they were shipped. Please email us at support@canvaspiece.com with the order # to receive detailed instructions.
Points to be noted:
- CanvasPiece does not reimburse the outgoing or return shipping charges.
- Free return shipping is not applicable to any of our items.
- Your refund will be processed once your return has been received.
- Please note unauthorized returns may not be accepted and do not guarantee a refund.
- No refund will be issued for damaged items, instead, you can avail of free replacement.
Undelivered Packages Policy:
When a package is returned back to us, we will send you a notification to verify the shipping address before having it re-shipped to your location.
If a package is returned to us for any of the reasons below, you would be responsible for covering the re-shipping costs:
- An incorrect or incomplete shipping address was provided when placing the order
- Unclaimed package (the shipping address is correct)
- If you wish to change the address and send the package to a different address from the original address provided when ordering.
- Normal re-shipping charges will be 20% of the product cost.
Please note that if the order is submitted with an incorrect or an incomplete address and it gets lost in transit instead of being returned, we are not able to issue a refund or replacement at any cost