Shipping policy

Last updated: October 4, 2026

Every piece is printed to order. CanvasPiece holds no stock, so your canvas is printed, stretched over a solid wooden inner frame and packed only after you order it. That is why delivery is counted in days rather than hours.

Where We Ship

We ship to the United States, the United Kingdom, Australia and Canada. Each order is printed in your own region and travels a short domestic leg to your door rather than crossing an ocean.

How Long It Takes

Order to door runs 8 to 10 business days, counted from the day you order, not from the day the parcel is collected. Two stages make up that window:

Made and packed: your canvas is printed, stretched over the solid wooden inner frame, checked and boxed. Nothing is made in advance, so this starts when you buy.
Carried to you: a domestic journey with UPS, USPS or FedEx, kept short because the piece is printed in your own region.

The same two-stage window applies in the United Kingdom, Australia and Canada. In Canada the carrier is Canada Post or your region's tracked carrier; in the United Kingdom and Australia it is your region's tracked carrier, named in your tracking email.

What Shipping Costs

Free Tracked Shipping is the standard service in the United States, the United Kingdom, Australia and Canada, tracked end to end at no charge. An Express upgrade is offered at checkout for a fee set by the order amount and arrives in 6 to 8 business days: it moves the carrier leg only and does not shorten how long a piece takes to make.

Tracking

Your tracking number is emailed within 1 to 2 business days of handover to the carrier. If no tracking email has reached you within 10 business days of your order, write to support@canvaspiece.com with your order number.

Change Of Address

The address can usually be changed within about 24 hours of ordering, while the piece has not entered production. Email support@canvaspiece.com straight away with your order number and the correct address. Once a piece is in transit the address cannot be changed.

Cancellations

An order can usually be cancelled within about 24 hours of ordering, while it has not entered production; email us straight away with your order number. Once printing has started, the piece is made specifically for you and the order can no longer be cancelled; our refund policy then applies.

Late Orders

If your order runs materially past the 8 to 10 business day window, write to support@canvaspiece.com with your order number and we look into it. An order that arrives materially later than the window is covered under our refund policy.

Damaged In Transit

If a parcel arrives damaged, photograph the piece and the box before you unpack further and email support@canvaspiece.com with your order number. A damaged or faulty piece is replaced at no cost, under our refund policy.