Shipping policy

Last updated: October 23, 2026

Every piece is printed to order. CanvasPiece holds no stock, so your canvas is printed, stretched over a solid wooden inner frame and packed only after you order it. That is why delivery is counted in days rather than hours.

Where We Ship

We ship to addresses in the United States, every state plus Puerto Rico. We do not take orders for other countries yet. Each order is printed in your own region and travels a short domestic leg to your door rather than crossing an ocean.

How Long It Takes

Delivery is counted in business days, Monday to Friday, from the day you order. Every order goes through two stages, processing and transit, and the shipping method you choose at checkout sets the transit time.

Shipping details Standard Shipping Express Shipping
Processing time 2 to 3 business days 2 to 3 business days
Transit time 6 to 7 business days 4 to 5 business days
Total delivery time 8 to 10 business days 6 to 8 business days
Shipping cost Free Set by the order amount, shown at checkout
  • Processing: your canvas is printed, stretched over the solid wooden inner frame, checked and boxed. Nothing is made in advance, so this starts when you buy.
  • Transit: a domestic journey with UPS, USPS or FedEx, kept short because the piece is printed in your own region.

What Shipping Costs

Standard Shipping is free to every US address and tracked end to end. Express Shipping is a paid option at checkout: it shortens the transit time only, and processing still takes 2 to 3 business days. The Express charge depends on the order amount:

Order amount Express Shipping
Under $50.00 $9.95
$50.00 to $99.99 $19.95
$100.00 to $199.99 $29.95
$200.00 to $299.99 $39.95
$300.00 to $499.99 $49.95
$500.00 to $999.99 $79.95
$1,000.00 and over $99.95

The exact charge for your order is shown at checkout before you pay.

Tracking

Your tracking number is emailed within 1 to 2 business days of handover to the carrier. If no tracking email has reached you within 10 business days of your order, write to support@canvaspiece.com with your order number.

Change Of Address

The address can usually be changed within about 24 hours of ordering, while the piece has not entered production. Email support@canvaspiece.com straight away with your order number and the correct address. Once a piece is in transit the address cannot be changed.

Cancellations

An order can usually be cancelled within about 24 hours of ordering, while it has not entered production; email us straight away with your order number. Once printing has started, the piece is made specifically for you and the order can no longer be cancelled; our refund policy then applies.

Late Orders

If your order runs materially past the delivery time of its shipping method (8 to 10 business days for Standard, 6 to 8 for Express), write to support@canvaspiece.com with your order number and we look into it. An order that arrives materially later than that window is covered under our refund policy.

Damaged In Transit

If a parcel arrives damaged, photograph the piece and the box before you unpack further and email support@canvaspiece.com with your order number. A damaged or faulty piece is replaced at no cost, under our refund policy.

Contact

CanvasPiece is operated by Logical Gecko LLC. Include your order number when you write about an order.

  • Business address: 30 N Gould St #43456, Sheridan, WY 82801, United States (not a returns address)
  • Email: support@canvaspiece.com
  • Phone: +1 567 296 9770
  • Support hours: Monday to Friday, 9:00 AM to 6:00 PM Eastern Time (ET)